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Shipping Policy

Last Updated: 24/12/2025

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At REFLECTIVE SOUL, we are committed to delivering your custom-designed smart casual wear with the highest level of care. Please review our shipping policy below to understand how your order will be processed and delivered.

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1. Processing & Making Time

Because our products are often custom-made or tailored to your specific requirements, we require time to craft your garment before it is shipped.

  • Ready-to-Wear Items: Dispatched within 2-3 business days.

  • Custom / Made-to-Order Items: Please allow [e.g., 7-10] business days for production. This time is dedicated to cutting, stitching, and quality-checking your garment to ensure premium quality.

Note: Processing time does not include weekends or public holidays.

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2. Shipping Rates & Delivery Estimates

We partner with trusted courier services to ensure your order reaches you safely.

Domestic Shipping (within India)

  • Standard Shipping

  • Estimated Delivery: 5-7 business days after the order is dispatched (depending on your location).

International Shipping

  • Rates: Calculated at checkout based on weight and destination.

  • Estimated Delivery: 15-20 business days after dispatch.

  • Please note: International customers are responsible for any customs duties or taxes applied by their country.

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3. Order Tracking

Once your order has been dispatched, you will receive an email/SMS confirmation containing your Tracking Number and a link to track your package. Please allow up to 24 hours for the tracking status to update.

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4. Shipping Partners

We use reputable courier partners such as [e.g., Indian Post, Delhivery, Blue Dart, DTDC, DHL] to ensure reliable service.

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5. Delays

While we strive to meet all delivery times, REFLECTIVE SOUL is not liable for delays caused by the courier service, weather conditions, or unforeseen circumstances. If your package is significantly delayed, please contact us, and we will assist you in locating it.

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6. Damaged or Lost Packages

If your package arrives damaged or is lost in transit:

  • Damaged: Please take photos and videos of the packaging immediately and contact us within 24 hours of delivery.

  • Lost: If the tracking shows "Delivered" but you haven't received it, please contact us within 48 hours so we can raise a dispute with the courier.

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7. Contact Us

For any shipping-related inquiries, please contact our support team:

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